Terms and Conditions

 1. Support Hours Expiration:  • Support hours purchased in predefined increments are strictly non-refundable and must be utilized within one calendar year from the date of purchase. Clients are strongly advised to fully utilize these hours within the designated period to avoid forfeiture, as expired hours cannot be reclaimed or extended under any circumstances. This policy ensures that resources are efficiently allocated and that clients derive maximum value from their investment within the stipulated timeframe.  

2. Project Management Exclusion:  • Our standard support packages explicitly exclude any form of project management services. Clients requiring project management must subscribe to a dedicated project management package, which is offered as a separate service. This exclusion is clearly specified in all service agreements to ensure that clients are fully aware that the general support model only includes services related to specific support requests and responses. This delineation helps in setting accurate expectations and maintaining clarity regarding the scope of services provided under each package.  

3. Non-Refundable VPS Packages:  • Virtual Private Server (VPS) packages are contracted on an annual subscription basis and are non-refundable once the service activation has occurred. Should clients no longer require the VPS for its initially intended purpose, they retain the right to repurpose the server for alternative applications at their discretion, without any entitlement to financial reimbursement. This policy is designed to ensure that server resources are committed efficiently and that clients have the flexibility to utilize their VPS services in a manner that best suits their evolving needs.  

4. License Activation Requirement:  • All software licenses procured must be activated during the specified development phase as outlined in the initial agreement. The requirement for timely activation ensures that clients are utilizing the software within the intended project timeline, thereby facilitating smooth project execution and integration. Extensions to the activation period are granted solely as a goodwill gesture and are not to be interpreted as an amendment to the original terms. Failure to activate licenses within the specified period may result in the forfeiture of those licenses without refund, reinforcing the importance of adherence to the agreed-upon timelines.  

5. No Refund for Consumed Services:  • Services, once consumed or initiated, are unequivocally non-refundable. This policy is comprehensive and applies regardless of the level of service utilization by the client. It ensures that resources allocated and services rendered are recognized as final, thereby maintaining operational efficiency and service integrity. Clients are advised to thoroughly review their service requirements and utilize the services judiciously, as refunds will not be provided once service delivery has commenced.

 6. Usage Flexibility of Support Hours:  • Support hours purchased are designed to be versatile and can be allocated towards a variety of services, including but not limited to training sessions, web services, data processing tasks, website and application customization. This flexibility is intended to maximize the value derived from support hours, enabling clients to tailor their usage to their specific needs. Clients are encouraged to strategically plan the utilization of support hours to ensure that all purchased time is effectively utilized to address their business needs.  

7. Non-Refundable Support Fees:  • Support fees, once service delivery has commenced, are strictly non-refundable. This policy is clearly outlined and publicly accessible on our corporate website. By engaging our services, clients acknowledge and agree to this non-refundable condition, ensuring transparency and mutual understanding from the outset. This policy helps in maintaining service delivery standards and operational efficiency by securing the commitment of resources and time.  

8. Termination of Services:  • The company reserves the unequivocal right to terminate services for clients who are found to be in violation of the established terms and conditions, or who engage in unethical or illegal behavior. Such termination is enforced to uphold the integrity and ethical standards of our operations. Clients subject to termination will be provided with written notice detailing the grounds for termination and any actions required to remedy the situation, where applicable. This policy ensures that service integrity is maintained and that all engagements are conducted within the framework of ethical and legal standards.